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Privacy and Security | About
Security | Shipping | Guarantee
E-commerce, or electronic commerce, is the conducting of business
communication and transactions over networks and through computers.
Shopping with us is safe.
We encrypt Internet transmissions to safeguard your name, address
and credit card number. Because we appreciate your patronage and respect
your privacy, we protect your personal information. Under no circumstances
will we share this privileged information with third parties.
WE HAVE TAKEN GREAT PAINS to ensure that private
information is processed securely. Here’s how we do it. As soon
as you provide private or secure information, we immediately connect
you to our secure server.
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Your
data is then encrypted using SSL (secure socket layer), a system supported
by all Web browsers and in widespread use today. We use the digital
certificate THAWTE, one of the largest certificate authorities on
the Internet. The encrypted data looks something like this: ",__ˆ/d_ÿÿ/d_˜/d__€_€_"
Each year, millions of transactions are safely processed over the
Internet. Compared to other retail channels like mail order or storefront,
Internet transactions are the safest. It is far easier to steal credit
card information from receipt carbons or tapped telephones than to
successfully intercept and decode encrypted transactions.
A word of advice: It is a good idea to monitor credit card transactions
through your month end statement. Immediately advise your credit company
of any unauthorized transactions. Most companies cover all of the
unauthorized charges; others limit your liability. Under the Fair
Credit Billing Act, your credit company cannot hold you liable for
more than $50 in fraudulent charges.
If this is the first time you are shopping with us, your credit card
will not be charged until your nearest customer service representative
first speaks with you to verify the order and confirm your shipping
address. Usually you will receive a call within 1 to 2 business days
of placing your order.
If you are still not comfortable using your credit card over the Internet,
please call our customer service order line at 1-877-leaftea(532-3832)
24/7, or e-mail your order to jenny@teaconnexions.com.
Your nearest customer service representative will contact you for
payment details.
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Authorized distributors fill the orders. To locate the nearest distributor,
click here. Shipping rates vary from region
to region. Within 24 to 48 hours of ordering, the nearest distributor
will contact you to discuss delivery opions.
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Our products carry a 30-day money back guarantee. If you are not completely
satisfied, contact us for return instructions. And because we don't
want even one unsatisfied customer, if your 30 days is up, contact
us anyway. Tell us what you'd like and we'll work something out.
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